7 days.
No questions asked.
Request a full refund within 7 calendar days of payment. No reason required, even if your report has already been generated or downloaded.
Every paid report is covered.
This policy applies to the Full Face Report and every individual paid tool result. You can request a full refund for any reason, including after viewing or downloading the result. You do not need to explain your decision or prove a technical problem.
How to request a refund
Email contact@getfacereport.com within 7 calendar days of your payment. Use the email address associated with your purchase, and include your order number or report link if available so we can find the payment. Send your request within that window; processing can take place afterward.
Request a refund by email ↗What happens next
Our team will locate your purchase and issue the full refund to the original payment method. We will confirm by email once it has been issued. The time it takes to appear on your statement depends on your bank and payment provider.
Once a refund is recorded, further report generation for that order stops. Deleting a report or account does not automatically request a refund; contact us by email to request one.
Need help with a report?
You can contact the same email address for payment or delivery questions. Troubleshooting is optional and is not a condition of receiving a refund within the 7-day window.
Read our terms of use or one-time pricing.